Frequently Asked Questions
Everything you need to know about our nature-inspired apparel and gear.
What is your shipping policy within Australia?
We offer standard shipping across Australia for a flat rate of $9.95, with free shipping on all fashion and accessory orders over $100. Delivery typically takes 3-7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all clothing and footwear. Items must be in their original condition with tags attached. You can initiate a return through our online portal or visit any Australian Geographic retail partner.
Are your clothing materials sustainably sourced?
Yes, we prioritize the environment by using organic cotton, recycled polyesters, and ethically sourced wool in our apparel lines to minimize our ecological footprint.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
Do you offer international shipping?
Currently, we ship our fashion and gear collections to select international destinations including New Zealand, the UK, and North America. Shipping costs and delivery times vary by region.